Chatbot
Automated bots are the best tools to help you efficiently manage your customer engagement on the business page. They will not only increase the traffic on your website but can also boost your sales.
Why use chatbots in your business?
Chatbots are available 24/7
The first benefit of chatbots is that they can work 24 hours a day, 7 days a week. Also, if ever a Chabot struggles to understand some users’ inputs and gets stuck trying to answer their queries or solve problems, it can escalate tough requests to your human support team.
Chatbot collected data help you engage with customers
A chatbot can help you in gaining your customer intent. Want to know how?
Chatbot collects the necessary information from the customers like their name, purpose of visiting the bot, and similar others. That information can help the CX team understand the user’s issue or intent and get ready with the probable solution for it.
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I had a mixture of a cloned website template and custom website. Nishid was responsive, helpful, extremely polite and incredibly fast. He delivered the website in 3 days and it only took longer because I needed to provide him with documents and have minor things adjusted. I would absolutely recommend him for your website needs.
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Pricing
API integration
Conversation steps
Conversation script
Flow design
Messaging platforms
Starter
$30
- API integration
10 Conversation steps
- Conversation script
- Flow design
1 messaging platforms
- 3 days free support
Standard
$55
- API integration
20-30 Conversation steps
- Conversation script
- Flow design
2-5 messaging platforms
- 7 days free support
Advanced
Price on request
- API integration
On request
- Flow design
- Flow design
On request
- 7 days free support
Benefits of creating a chatbot
If you are thinking about creating a chatbot but have doubts, check out the benefits of live chatbots and their positive impact on business.
- Cost-effectiveness
- Customer engagement
- Business processes automation
- Personalized communication
- Lead generation
Cost-effectiveness
Although the development of a chatbot may require spending some resources, its implementation into the business processes will save you money and time. Chatbots can perform the amount of work that an average support team does. Instead of ten customer assistants, dealing with recruiting, and allocating resources, you can create a chatbot and process even more user requests faster and easier.
Customer engagement
One of the most significant benefits of chatbots — is their ability to enhance interactions with users. Chatbots can process hundreds of queries from different clients simultaneously without slowing down the performance. They keep customers satisfied and increase retention.
Personalized communication
Chatbots make sure every user gets a service. Customers will get personalized responses and one-on-one interaction with the bot assistant. Even if it’s a request found in the FAQ section, a user can get it more conveniently, enhancing his satisfaction.
Lead generation
You can use the information about customers collected by the bot during communication to generate leads. For example, you can build more personalized sales funnels and attract more leads.
Choose the platform for chatbot building
In this step, you need to define the technology stack. As we mentioned earlier, you can use several tools to create chatbots.